insurance manager

Work setting

• Management
• Insurance company
• Business services

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and control budget and expenditures
• Plan and organize daily operations
• Hire, train, direct and motivate staff
• Plan and direct market research studies
• Manage contracts
• Oversee the collection and analysis of data and information
• Work with the marketing department to understand and communicate marketing messages to the field
• Address customers' complaints or concerns
• Advise clients on advertising or sales promotion strategies
• Train staff
• Supervise staff
• Supervise office and volunteer staff
• Schedule staff
• Schedule work assignments
• Review and process claims against suppliers
• Project management
• Process claims transactions
• Negotiate settlement of claims
• Monitor payments of benefits throughout duration of claim
• Market business services
• Maintain and manage digital database
• Initiate and maintain contact with the media
• Develop promotional materials
• Consult with clients after sale to provide ongoing support
• Approve insurance claims
• Answer written and oral inquiries
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Co-ordinate special publicity events and promotions
• Leading/instructing individuals
• Conduct public opinion and attitude surveys
• MS Office
• Write and edit press releases, newsletter and communications materials
• Plan, direct and evaluate the activities of firms and departments that develop and implement advertising campaigns to promote the sales of products and services
• Direct and evaluate establishments and departments that develop and implement communication strategies and information programs
• Direct and evaluate establishments and departments that maintain media relations on behalf of businesses, governments and other organizations
• Direct and evaluate establishments and departments that publicize activities and events on behalf of businesses, governments and other organizations
• Assist in the preparation of brochures, reports, newsletters and other material
• Prepare sports, literary, performance or other contracts
• Monitor insurance claims and respond to clients' enquiries
• Copywrite
• Review written material, such as reports, briefs, speeches, presentations and press releases
• Review and examine insurance claims
• Resolve complaints and claims
• Oversee the preparation of written material for website content
• Investigate complaints and claims
• Evaluate an organization’s Internet presence
• Develop all kinds of events for publicity, fundraising and information purposes
• Analyze market research data to improve business decisions or activities

Supervision

• 5-10 people
• Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

• Adobe Photoshop
• Word processing software
• Spreadsheet
• MS Excel
• MS PowerPoint
• MS Word
• Database software
• Presentation software
• Project management software
• Data analysis software
• Mapping and data visualization software
• MS Outlook
• Adobe Suite
• Microsoft Publisher
• Microsoft Visio
• Adobe Experience Manager (AEM)
• Jira
• Google Drive

Industrial processes and biological studies

• Product development

Investigative expertise

• Insurance investigations

Area of work experience

• Project planning
• Operations
• Marketing
• Project coordination

Area of specialization

• Automobile insurance
• Public relations
• Operations management
• Media relations
• Market research
• Communications
• Business analysis
• Brand management

Specialization/experience (business sales and services)

• Negotiation

Additional information

Transportation/travel information

• Willing to travel
• Willing to travel cross-border
• Willing to travel overnight

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload
• Large workload
• Overtime required

Own tools/equipment

• Computer
• Printer
• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Team player
• Interpersonal awareness
• Dependability
• Reliability
• Creativity
• Quick learner
• Accountability

Benefits

Financial benefits

• Bonus
• Stocks/shares

Other benefits

• Other benefits
• Paid time off (volunteering or personal days)