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customer service representative - call centre
Title posted on indeed.com - CSR - Customer Service Representative
Posted on May 08, 2025 by Employer details Burton's Electrical
Job details
*About us* At Burton?s Electrical, we are more than just a team, we are family. Our values help us grow and work together to help people beyond our electrical services, we build relationships, make friends and help communities. *Responsibilities* * Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person. * Identify and assess customers? needs to achieve satisfaction. * Maintain customer records by updating job and account information accurately. * Process orders, forms, applications, and requests. * Escalate unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and overall experience. * Stay informed about product and service updates. * Maintain consistent communication with customers to guide them through the service process. * Collect payment after service. * Manage office supplies and equipment, including procurement and inventory management. *Requirements* * Strong phone contact handling skills and active listening. * Excellent verbal and written communication skills. * Ability to multi-task, prioritize, and manage time effectively. * Proficiency with CRM systems and Microsoft Office Suite. * Friendly, enthusiastic and professional mannerism. * Strong organizational skills with the ability to prioritize tasks effectively. * Attention to detail and accuracy in all work performed. * Ability to handle confidential information with discretion. * Familiarity with office equipment, such as printers and scanners. * Proven experience as a CSR or in a similar role. Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. Please send resume to *info@burtonselectrical.ca* Job Type: Full-time Pay: From $18.00 per hour Additional pay: * Bonus pay Schedule: * Day shift * Monday to Friday Work Location: In person- LocationStephenville, NL
- Workplace information On site
- Salary$18.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9736652758
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