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control room operator - food and beverage processing

Title posted on CareerBeacon - Bilingual Operator Monitoring Station, Night Shift, Alarmforce

Posted on May 28, 2025 by Employer details Bell Canada

Job details

Req Id: 423856 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.Position: Bilingual Operator Monitoring StationSalary: Hourly rate + Night premium + eligible for bonus monthlyJob Status: Regular - Full-timeHours of Work: Overnight 7/8pm-7/8amResponsibilitiesHandling inbound alarm/ medical alert / 2 way callsHandling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accountsMedical alarm response including Global Positioning System monitoringProcessing and resolving alarms in a client relationship software systemHandling inbound telephone calls related to alarm signals/customer requests and transferring calls as requiredProcessing alarm in a timely manner and within defined time intervalsPlacing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as requiredCustomer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updatesContract verification from processing ? 2 stage check processGuard service invoice verificationVerify ambulance, fire, and Police dispatch authority for new contractsQualificationsPost-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experiencePrevious experience in a call center/dispatch environmentSkills and requirementsProficient with MS Office Suite (Word, Outlook, Excel, etc.)Must be available to work 3 or 4 consecutive 12-hour shiftsAbility to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needsStrong customer service, analytical, and decision making skillsSuperior attention to detailAbility to work independently and as a member of a teamKnowledge of English and French is required#ReferralAdditional Information:Position Type: Non ManagementJob Location: Canada : Ontario : Toronto Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)Application Deadline: 06/23/2025Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity &amp; Inclusion Team at inclusion@bell.ca.Created: Canada, ON, TorontoBell, one of Canada's Top 100 Employers.