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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on May 28, 2025 by Employer details WonderFil Specialty Threads

Job details

*Job Overview* We are seeking dedicated and enthusiastic customer service representatives to join our Calgary-based team. The ideal candidate will have excellent interpersonal and communication skills, a proven track record in telephone customer service, and knowledge in sewing, which is a bonus. You will be the friendly voice of the company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive experience with our brand. *Responsibilities* * Plan and schedule calls to offer top-notch customer attendance and retention * Reconnect with existing clients proactively and consistently ? candidates must feel comfortable placing around *30 calls per day* to maintain strong customer relationships * Maintain accurate records of customer interactions using CRM software * Familiarize and provide detailed information about the company's products, including product recommendations for various applications and projects * Collaborate with the inside sales team to pass on specific interests and inquiries, leading to a sale *Requirements* * *Experience*: Minimum of 3 years in telephone customer service * *Sewing knowledge (bonus)*: Familiarity with sewing and thread applications (e.g. quilting, embroidery, garment construction, etc.) * *Language skills*: Fluency in English; French language skills are a strong asset * *Technical skills*: Experience with CRM software for managing customer relationships * *Interpersonal skills*: Excellent communication and salesmanship with a customer-first mindset * *Team Spirit*: A collaborative attitude and eagerness to contribute to a supportive team environment *Why join us?* * Be part of a family-founded Canadian company with a global impact in the hobby sewing and quilting community * Work in a friendly, creative, and inspiring environment where your passion for sewing is unleashed * Enjoy competitive benefits, including on-site parking, extended medical coverage, and paid time off * Opportunities for growth and learning, including exposure and participation in international events If you are passionate about sewing, customer service, and being part of a tight-knit team, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you are a great fit for our company. *Our company is an equal opportunity employer.* We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Part-time Pay: $18.00-$25.00 per hour Benefits: * Extended health care * On-site parking * Store discount Schedule: * Monday to Friday Ability to commute/relocate: * Calgary, AB T2E 7A2: reliably commute or plan to relocate before starting work (required) Work Location: In person