Requisition ID: 226858Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank's Global Technology Services' (GTS) Pega Operations is responsible for maintaining the various 24x7 Pega infrastructures used to support our customers.You will play a critical part in maintaining the various Pega infrastructures, including Microsoft Azure, IBM On-Premises and RedHat Linux Private Cloud. This includes day to day incident management (troubleshooting, identifying root cause, monitor server health) as well as operational support (hotfix installations, application release/change management).You must be highly flexible in hours of work because of customer-facing and highly available infrastructure needs. There will be rotational shifts covering late afternoon, evenings or overnight, including weekends and statutory/bank holidays.Is this role right for you?? You have a keen focus on customer service excellence.? You are willing to jump in & provide technical leadership, ideally around software development methodology.? Being proactive & dynamic is a part of your DNA.? You have a track record of taking initiative.? You possess an eagerness to learn and thrive on challenges.? You understand & embrace the need to align solutions with the risk appetite of a business operating in a regulated industry where information security is critical.Do you have the skills that will enable you to succeed in this role?? You have strong communication skills (verbal/written) in English.? You have at least 2+ years of hands-on technical working experience as a Pega Administrator in an Azure cloud environment.? You have at least 5+ years of hands-on technical working experience in supporting Pega clients through maintaining different Pega infrastructures, application deployment, development cycle, and release/change management.? You have at least 2+ years of hands-on working knowledge in the use of monitoring tools like Pega Diagnostic Cloud (PDC) and/or Splunk and/or Dynatrace.? You have at least 3+ years of hands-on technical working experience in supporting / migrating / upgrading in Pega Framework & Pega Customer Process Manager (CPM) with some or all of the following middleware technologies (Websphere; JBoss; Tomcat; WebLogic) & operating systems (Red Hat Enterprise Linux [RHEL] & UNIX [AIX preferably]).? You also have at least 3+ years of hands-on technical working experience in deploying cloud environment instances with Infrastructure-as-Code (IaC) on Microsoft Azure through the CI/CD pipeline.? You have at least 3+ years of hands-on technical working experience in operational support for software delivery management tools such as Atlassian's suite of products (Jira, BitBucket, Confluence).? You can demonstrate very good proficiency in the use of 1 or more of the following scripting languages (Python, Bash, PowerShell or Java).? You can demonstrate an excellent analytical, problem solving and troubleshooting skills to resolve problems quickly and effectively.? You are highly creative in identifying and researching technical solutions. You can take abstract concepts and apply them to formulate solutions to resolve business problems.? You can demonstrate basic technical familiarity with any of the following relational databases (DB2, MS SQL Server) is an asset.? You have a post-secondary education in Computer Science or in a related field. A Pega CSSA (Certified Senior System Architect) is preferred.What's in it for you?? Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span acro
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