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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on June 02, 2025 by Employer details Buckwold Western Ltd

Job details

*About Us:* Buckwold Western Ltd. is a 100% Canadian, family-managed enterprise with roots tracing back to 1925. We proudly serve western Canada?s floorcovering industry through long-standing partnerships with retailers, contractors, and buying groups. Our Saskatoon Head Office supports distribution to six locations across western Canada. *Position Overview:* We are hiring a Customer Service Representative (CSR) to support customer operations at our head office. The ideal candidate will be detail-oriented, proactive, and able to communicate clearly across multiple channels. *Key Responsibilities:* * Process orders via phone, email, and other channels in a professional and friendly manner * Conduct stock checks and assist customers with product information and recommendations * Track and trace back orders from entry to completion * Coordinate pickups and deliveries across our regional branches * Maintain email communication and accurate customer account records * Investigate and resolve service issues in a timely, empathetic manner *What We?re Looking For:* * Strong product knowledge or a willingness to learn quickly (training provided) * High accuracy and attention to detail with data entry and internal systems * Excellent communication skills?both written and verbal * A team player who collaborates well across departments * A proactive attitude and willingness to go the extra mile for customers *Assets (Not Required):* * Experience with flooring products, wholesale distribution, or freight/logistics * Familiarity with order tracking, inventory systems, or related software *Compensation:* Salary is commensurate with experience. You may include salary expectations with your application. *To Apply:* Apply through Indeed or email your resume to careers@buckwold.com . A cover letter explaining why you?re a great fit for this role is appreciated. Job Types: Full-time, Permanent Schedule: * Monday to Friday Ability to commute/relocate: * Saskatoon, SK S7K 8H4: reliably commute or plan to relocate before starting work (preferred) Work Location: In person