Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$91,200 - $136,800 CADThis role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Overview:Provide Enterprise Compliance Journaling ? Archiving & Surveillance Technology support; troubleshooting & addressing service requests, incidents, changes and other issues raised by TD global Compliance teams. Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements.Job Description:Interact with governance and control groups, (e.g. regulatory/operational risk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and toolsCollaborate with Compliance stakeholder teams to understand & meet their journaling/surveillance needsLiaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issuesPerform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrationsAssist in Compliance audits by providing process/access/security details and evidenceContribute in RAID, Change, Incident and Problem Management meetingsSupport Security/Legal/HR and internal compliance stakeholders with eDiscovery/investigations, audit queries and other regulatory/legal/FINRA requestsProvide Admin support of cloud archiving/surveillance tools for TD Compliance stakeholdersGenerate Compliance reports using various tools; PowerShell & vendor built-in application reportingTroubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environmentEnsure deliverable deadlines are met without compromising the qualityAnalyze requirements and deliver journaling related tasks as part of the overall solutionConduct testing as required to support routing changes for journaling, software maintenance/upgradesResolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors.Participate in effort estimation and planning discussionsFor incidents/escalations, testing/validations and change implementations/upgrades with 3rd party vendors and internal teams after-hours & weekend support coverage as needed.Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findingsParticipate in the overall end-to-end management of the serviceJob RequirementsStrong overall technical background working with the following: Microsoft Exchange/PowerShell, Active Directory, BlackBerry (BES/UEM), Microsoft Teams, other Instant messaging and collaboration software (Bloomberg, Reuters, etc.)Demonstrate understandi
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