customer service representative supervisor

Title posted on Nova Scotia Public Service Commission - Client Service Representative (Clerk 3)

Posted on June 05, 2025 by Employer details The Government of Nova Scotia

Job details

<a href="https://hcm17.sapsf.com/sf/careers/jobsearch?company=novascotiaP"><img src="https://rmkcdn.successfactors.com/bf6b9753/38449949-ca76-4c02-8829-4.png" style="width:686.0px;height:36.0px"></a> Competition # : 46242 Department: Labour, Skills and ImmigrationLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPG Closing Date: ¿19-Jun-25 ¿ (Applications are accepted until 11:59 PM Atlantic Time)<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Us</H2></div><div> The Safety Branch of the Department of Labour, Skills & Immigration strives to work with Nova Scotians to build a stronger culture of health and safety. At the Technical Safety Division, we make industrial and public safety our priority by achieving compliance with regulations and safety standards for boilers and pressure equipment; power engineering; elevators and lifts; amusement devises; electrical safety; fuel safety, and cranes across the province. There are many pathways to achieving compliance with the Province's safety standards. We work with our stakeholders and partners to set safety requirements and then achieve compliance through promotion, verification, and enforcement. </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Our Opportunity</H2></div><div> The Customer Service Representative (Clerk 3) has a detailed knowledge of registration procedures, requirements, acts and regulations, and provides information services to clients, the citizens of Nova Scotia and those wishing to work and do business in Nova Scotia. The information is provided to clients by telephone, e-mail/mail, website, remotely, and/or in-person. The position provides extensive service, direction, guidance and information on processes through the detailed explanation of policies, procedures, and regulatory requirements related to specific programs. The position will focus on optimizing communications with the client to promote compliance and achieve customer satisfaction objectives. This position requires that the incumbent maintain a high degree of confidentiality due to the nature of the client's inquiries and applications. This position reports to the Executive Director, Technical Safety.