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customer service adviser

Title posted on ZipRecruiter - Customer Service Associate

Posted on June 06, 2025 by Employer details Somrav Marketing Solutions

Job details

<h3>Job Description</h3><div>Job Description<div><p>We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service Associate team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line. Their tagline "With You All the Way" can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and supportive way. We are looking for someone to join our entry-level Customer Service Associate team to assist in the new product and service rollout.</p><p>We firmly believe in hiring Customer Service Associates who exhibit a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.</p><p><strong>Responsibilities of our Customer Service Associate:</strong></p><ul><li>Establish the initial relationship with new customers to properly position products to each individual based on their wants and need</li><li>Educate customers on the rollout of these products and the new technology that supports them</li><li>Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services</li><li>Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required</li><li>Drive customer engagement from initial contact through the point of sale to delivery of products</li><li>Communicate effectively within the Customer Service Associate team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success</li><li>Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout</li></ul><p><strong>Recommended traits of an entry-level Customer Service Associate:</strong></p><ul><li>A high school diploma and/or GED equivalent is required</li><li>1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred</li><li>Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately</li><li>A student mentality to learn on the job from the entry-level and the drive to continue the development of oneself and the company</li><li>Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service</li><li>An empathetic and compassionate disposition displayed while working with customers</li></ul></div></div>