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guest service agent

Title posted on indeed.com - Guest Service Agent (part-time)

Posted on June 09, 2025 by Employer details Tofino Resort + Marina

Job details

Job Responsibilities & Duties * Process guest arrivals and departures, including all necessary payments * Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings * Book and accurately describe all Marina Adventure offerings * Effectively handle, investigate, and resolve and guest concerns that may arise in a professional and timely manner * Handle phone, email, and online reservations and inquires * Interact effectively with Guests and Staff to create a positive Resort experience * Attend to room requests when maintenance technicians or housekeepers are not available * Process gift cards and retail shop sales Job Requirements/Qualifications * Previous Front Desk or Guest Services experience an asset * Pleasant personality and excellent personal presentation * Computer knowledge in Microsoft Office programs * Experience with Webrez PMS, Givex and Shift4 would be an asset * Flexibility with shifts is a must. 8 hour shifts typically begin at 7am or 3pm and you will be required to work both depending on business needs. Benefits * Free standby Adventure Tours, taxes and eco fee apply * 30% off Private Adventure Tours, blackout dates apply * 40% off food at Shed + Shelter Restaurants (dine-in only) * Free access to our onsite gym (Tuff Fit) * Discount on all retail, at cost + 20% * Friends and Family rate on hotel rooms * WorkSafe BC COR employer * Extended health & dental benefits for full-time employees * 50% stand by rate on Harbour Air flights Tofino ? Vancouver * Employee Recognition Program * Staff Committee * Seasonal team social events * Referral Incentive Job Type: Part-time Pay: From $18.50 per hour Expected hours: 20 ? 25 per week Benefits: * Company events * Discounted or free food * Extended health care * On-site gym * On-site parking * Store discount * Wellness program Schedule: * Evening shift Application question(s): * When are you available to start working? * Do you require staff housing? (No pets or non-staff partners permitted) Experience: * Customer Service: 1 year (preferred) Work Location: In person