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front desk agent

Title posted on indeed.com - Front Desk Agent - Part-Time

Posted on June 11, 2025 by Employer details Best Western Plus Kelowna Hotel & Suites

Job details

*We are looking for a Front Desk Attendant to join our team!* As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. *Perks:* * Competitive wages and Health and Wellness benefit plan * Paid on the job training with additional learning opportunities * Growth and development opportunities, both personal and professional *Main Duties:* * Anticipate guest needs, respond promptly, acknowledge all guests * Adhere to all standard operating procedures and understand all department processes and policies * Selling the hotel?s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills * Seek to understand guest concerns in order to resolve all issues prior to the guest?s departure *Skills/Requirements:* * Previous experience an asset * Post-Secondary education in a related field is an asset * Computer savvy * Proficient in English * Attention to detail and pride in one?s work * Advanced communication skills * Confidence to endure periods of working alone * The ability to withstand long periods of standing *Working Conditions:* This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands. May be required to lift up to 50 lbs. Job Types: Part-time, Permanent Pay: From $18.00 per hour Benefits: * Store discount Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Morning shift * Night shift * Weekends as needed Application question(s): * Do you currently reside in Kelowna, BC? * Will you be able to reliably commute to and from this role for the primary scheduled shifts between the hours of 0645 and 2315? Experience: * Customer service: 1 year (preferred) Work Location: In person