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front desk agent

Posted on June 13, 2025 by Employer details Dolphins Resort

Job details

*Job Summary* We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. *Duties* * Greet guests upon arrival with a warm and welcoming demeanor. * Manage check-in and check-out processes efficiently and accurately. * Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities. * Operate phone systems to manage incoming calls and assist guests with reservations or requests. * Maintain accurate records of guest information, room availability, and billing details. * Address any guest complaints or concerns promptly and professionally to ensure satisfaction. * Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals. * Uphold hotel policies and procedures while ensuring compliance with safety regulations. *Qualifications* * Previous experience in hospitality or customer service. * Proficiency in phone etiquette and handling phone systems effectively. * Strong guest service skills with a focus on creating positive experiences for visitors. * Excellent organizational skills with the ability to multitask in a busy environment. * A friendly demeanor with strong interpersonal skills to engage with guests and team members alike. * High school diploma or equivalent; further education in hospitality management is an advantage. Join our team as a Front Desk Agent where you can showcase your hospitality skills while providing outstanding service to our valued guests! Job Types: Casual, Seasonal Contract length: 4 months Pay: From $18.50 per hour Expected hours: 20 ? 40 per week Additional pay: * Overtime pay Benefits: * Discounted or free food * On-site parking * Store discount Flexible language requirement: * French not required Schedule: * Day shift * Evening shift * Monday to Friday * Morning shift * Weekends as needed Work Location: In person