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front desk agent

Posted on June 14, 2025 by Employer details Painters Lodge Resort

Job details

*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage reservations, check-ins, and check-outs while addressing guest inquiries and concerns. *Responsibilities* * Greet guests upon arrival with a warm and welcoming demeanor. * Manage the check-in and check-out processes efficiently and accurately. * Handle reservations, cancellations, and modifications through phone systems or in-person interactions. * Provide information about hotel services, local attractions, and amenities to enhance the guest experience. * Address guest inquiries and resolve issues promptly to ensure satisfaction. * Maintain accurate records of guest information and transactions in the hotel management system. * Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. * Uphold hotel policies and procedures while maintaining a high standard of customer service. *Skills* * Proficiency in phone systems with excellent phone etiquette. * Strong customer service skills with a focus on guest satisfaction. * Experience in hospitality or hotel environments is preferred. * Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. * Ability to handle multiple tasks efficiently while maintaining attention to detail. * Excellent interpersonal skills with a friendly and professional demeanor. * Familiarity with front desk operations and guest services is advantageous. Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests! Job Type: Full-time Pay: $21.00-$23.00 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * Flexible schedule * On-site parking * Paid time off Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Morning shift * Weekends as needed Work Location: In person