Overview
Languages
English
Education
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Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Urban area
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Relocation costs not covered by employer
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Hotel, motel, resort
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Hospitality industry
Responsibilities
Tasks
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Co-ordinate activities with other work units or departments
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Establish work schedules and procedures
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Perform same duties as workers supervised
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Prepare and submit reports
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Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
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Assist clients/guests with special needs
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Take, cancel and change room reservations
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Register arriving guests and assign rooms
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Provide information on hotel facilities and services
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Process group arrivals and departures
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Process guests' departures, calculate charges and receive payments
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Perform light housekeeping and cleaning duties
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Exchange foreign currency
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Co-ordinate work activities with other departments
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Balance cash and complete balance sheets, cash reports and related forms
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Answer telephone and relay telephone calls and messages
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Clerical duties (i.e. faxing, filing, photocopying)
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Provide general information about points of interest in the area
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Follow emergency and safety procedures
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Contact customers to deliver requested wakeup calls
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Provide customer service
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Maintain an inventory of vacancies, reservations and room assignments
Experience and specialization
Computer and technology knowledge
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Word processing software
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Spreadsheet
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Multi-line switchboard
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Internet
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Database software
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Central reservation system (CRS)
Additional information
Transportation/travel information
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Own transportation
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Public transportation is available
Work conditions and physical capabilities
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Attention to detail
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Fast-paced environment
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Standing for extended periods
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Work under pressure
Personal suitability
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Accurate
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Client focus
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Dependability
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Flexibility
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Initiative
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Interpersonal awareness
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Judgement
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Organized
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Team player
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Reliability
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Resourcefulness
Benefits
Health benefits
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Dental plan
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Health care plan
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Paramedical services coverage
Other benefits
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Free parking available
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Learning/training paid by employer
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Parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.