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order clerk - customer services
Title posted on Jobillico - Customer Service Representative Order Entry
Posted on June 16, 2025 by Employer details Fed Supply
Job details
<p>Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.</p><p>Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.</p><p>I'm recruiting a Customer Service Representative for my client located in Sainte-Julie. <br> <br>Your role: <br> <br>- Answer telephone calls, e-mails and customer inquiries regarding products, orders and deliveries. <br>- Provide accurate and complete information on products and services. <br>- Handle customer complaints in a professional manner and propose appropriate solutions. <br>- Monitor customer files and ensure smooth communication between different departments (logistics, accounting, etc.). <br>- Record and enter customer orders in the SAP system quickly and accurately. <br>- Check order information (products, quantities, prices, delivery times). <br>- Follow up orders and ensure they are dispatched on time. <br>- Coordinate with internal teams to resolve any stock or delivery problems. <br>- Update customer information in SAP and ensure its reliability. <br>Monitor orders in progress and inform customers of the status of their requests. <br>- Collaborate with sales, logistics and inventory management teams to resolve any problems. <br>- Participate in the analysis of customer feedback and propose process improvements.</p><p>Skills : <br> <br>- SAP system skills for order management (data entry, tracking, inventory management). <br>- Good command of office tools (Excel, Outlook). <br>- Knowledge of logistics and sales processes. <br>- Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners. <br>- Sense of customer service and ability to manage delicate situations. <br>- Rigor, organization and ability to work under pressure. <br>- Team spirit and ability to collaborate with different departments.</p>- LocationSainte-Julie, QC
- Workplace information On site
- Salary$50,000 to $60,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #15983393
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