operations manager - administrative services

Work setting

• Management

Responsibilities

Tasks

• Manage the operations of a department providing several administrative services
• Plan, organize, direct, control and evaluate daily operations
• Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
• Hire and train or arrange for training of staff
• Interview, hire and provide training for staff
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Prepare reports and briefs for management committees evaluating administrative services
• Write routine business and government correspondence
• Supervise staff or team
• Write business and government correspondence such as replies to requests for information and assistance, damage claims or service complaints
• Process banking transactions
• Process claims transactions
• Produce reports
• Manage accounts payable
• Manage contracts
• Establish and implement policies and procedures for information systems
• Ensure health and safety regulations are followed
• Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
• Gather, research and prepare communications material
• Arrange travel, related itineraries and make reservations
• Recommend measures to improve work methods
• Prepare reports for senior management
• Monitor the performance of computer systems and networks
• Monitor staff performance
• Maintain equipment and supplies
• Coordinate IT projects, including the design and deployment of new IT systems and services
• Coordinate access and use of computer networks

Experience and specialization

Area of work experience

• Purchasing, procurement and contracts
• Project planning
• Operations
• Information technology (IT) service delivery
• Project coordination

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance