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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on May 27, 2025 by Employer details HAMMOND MANUFACTURING
Job details
*Customer Service Representative* Location: Waterloo, Ontario Company: Hammond Manufacturing ? Electronics Group Hammond Manufacturing is seeking a Customer Service Representative to support our electronic product group. This role serves as a key contact for customers and distributors, providing technical support and processing orders with efficiency and professionalism. *What We Offer:* -Competitive salary and benefits. -Supportive team environment with growth opportunities. -A company culture focused on service, learning, and innovation. *Key Responsibilities:* -Respond to sales and technical inquiries via email, web chat, and telephone. -Recommend product solutions based on customer requirements. -Prepare quotations and follow up to close orders. -Process orders, coordinate lead times, check stock, and expedite deliveries. -Coordinate product returns and credits. -Collaborate with sales, engineering, production, and shipping teams. -Use MRP (Sage), CRM, and Microsoft Office tools to manage tasks and documentation. -Proactively resolve issues and support customer satisfaction. *Qualifications:* -Post-secondary education in business, marketing, or related field (preferred). -Technical aptitude and customer service experience in an industrial sales setting. -Strong communication, organization, and problem-solving skills. -Proficiency with CRM systems and Microsoft Office. -Self-motivated and able to work independently. Job Types: Full-time, Permanent Pay: $55,000.00-$65,000.00 per year Benefits: * Dental care * Extended health care * Paid time off Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Experience: * Customer service: 3 years (required) * CRM software: 1 year (preferred) * Industrial Sales: 1 year (preferred) Work Location: In person- LocationWaterloo, ON
- Workplace information On site
- Salary$55,000 to $65,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9756936839
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