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spa manager

Posted on June 16, 2025 by Employer details BPE Group

Job details

*Company Overview:* Benjamin Hotels, a division of BPE Group of Companies, is seeking applications for a Spa Manager. There is never a dull moment working for a group of companies that touches upon real estate, hospitality, management, manufacturing, construction, co-working spaces, spa and retail grocery. At the core of it all, our group strives to have a positive influence on our Kingston community. *About the Position* The Spa Manager is responsible for overseeing the daily operations and overall performance of the spa facility, ensuring a consistently high level of service, guest satisfaction, and operational efficiency. This role involves managing a team of therapists and support staff, curating wellness services aligned with the brand, and driving revenue through treatment sales and retail offerings. In collaboration with hotel management, the Spa Manager also plays a key role in developing service standards (SOPs), implementing marketing strategies, maintaining health and safety compliance, and ensuring the spa environment supports relations, professionalism, and excellence. *Key Responsibilities* * Over see daily spa operations, ensuring a smooth and efficient guest experience * Lead and manage spa staff, including therapists and front desk team * Recruit, hire, and onboard qualified spa team members * Coordinate with hotel departments (housekeeping, front desk, F&B) to meet spa needs and support seamless guest experiences and operation * Oversee and manage spa reservations, including booking appointments, optimizing schedule flow, and handling client requests * Ensure all services are delivered to the highest standard and in line with brand guidelines * Collaborate with marketing to promote spa services and packages * Handle customer feedback and resolve any issues promptly and professionally * Maintain inventory and manage ordering of spa products and supplies * Ensure compliance with health, safety and hygiene regulations *Requirements* Mandatory 1 years of experience in Spa management position. Excellent communication and organizational skills with the ability to multi-task and work well under pressure. Hands-on approach to training, and commitment to developing the team. Quick thinking and able to spot and resolve problems efficiently Flexible availability, able to work various shifts and weekends *Benefits:* Extended health care RRSP match *Schedule:* Full Time - Weekend and Evening availability *Salary:* Will be dependent on experience. Job Types: Full-time, Permanent Pay: $60,000.00-$65,000.00 per year Benefits: * Extended health care * RRSP match Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Weekends as needed Ability to commute/relocate: * Kingston, ON: reliably commute or plan to relocate before starting work (required) Application question(s): * Criminal Record check to be supplied Experience: * Spa Manager: 1 year (required) Work Location: In person