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telecommunications operator

Title posted on CivicJobs.ca - Telecommunications Operator 2

Posted on June 16, 2025 by Employer details Surrey Police Service

Job details

Surrey Police ServiceTelecommunications Operator 2Auxiliary - CUPESurrey Police Service (SPS) is Surrey?s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It?s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we?ve hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.POSITION OVERVIEW:Surrey Police Service (SPS) has an exciting opportunity for an auxiliary Telecommunications Operator 2 to join SPS?s Operational Communications Centre (OCC). Reporting to the OCC Shift Manager, this position is responsible for a wide variety of critical telecommunications duties within the SPS OCC. The incumbent will handle a number of complex, time sensitive duties in various functional areas including but not limited to dispatch, call-taking, info radio and info messaging centre. The incumbent will exercise independence of judgment and work under limited supervision. Schedule / Hours of WorkPlease note that this is an in-office position with no option for remote work. To be eligible for this auxiliary position, incumbents must have flexible availability and be able to commit to a minimum of two (2) shifts per month. Shifts may include weekdays, evenings, overnight (graveyard) shifts, weekends, and holidays. The anticipated work schedule for the base full-time position is a rotating schedule of four (4) 12-hour shifts, followed by four days off; however, are subject to change based on operational need and adherence to the Collective Agreement.RESPONSIBILITIES: Responds to varied calls such as complaints, emergency 911 and non-emergency calls, and general inquiries. Accurately evaluates incoming calls and prioritizes calls. Takes reports and enters detailed accurate information within time constraints. Provides critical information with speed and accuracy staff, the public, and other agencies. Dispatches calls for police response to appropriate police personnel including additional units to assist on calls as required. Assesses the situation, identifies other agencies that may be required for the event, and contacts the agencies directly. Monitors the status and location of police units and liaises closely with police officers in the CSOC. Completes forms, reports, and records pertaining to incoming calls, dispatch functions performed, and to information received from police officers. Responds to requests for information from police units by using CPIC, CAD, Prime, and other information sources. May be required to attend court to give evidence. Performs CPIC maintenance including data entry, modifications, information removal, and retrieval. Replies to inquiries from other police agencies. Drafts messages relating to warrants or CPIC hits and sends them to appropriate agencies. Maintains comprehensive file records per various file management requirements. Maintains general upkeep and cleaning of equipment and workstation. Trains and assists other employees as required. Performs related duties as required.KNOWLEDGE, ABILITY AND SKILL: Communicates effectively, both orally and in writing. Understands and effectively carries out oral and written instructions. Superior listening skills and can extract information that is significant and pertinent in time sensitive situations. Strong organization and coordination skills in order to set priorities and manage many tasks at once. Exercises sound, independent judgement, and superior decision-making. Reacts quickly, calmly, and tactful