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user support technician
Posted on June 17, 2025 by a licensed third-party for Employer details E-NET SOLUTIONS INC.
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Computer and technology knowledge: JavaOS. Networking software. Networking security. Internet. Servers. Presentation software. Programming software. Business diagram software. Database software. Programming languages. Software development. C#. C++. Data analysis software. MS Windows. Oracle. SQL. Visual Basic. Transportation/travel information: Vehicle supplied by employer. Willing to travel. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Experience: 1 year to less than 2 years.- LocationCalgary, ABT3J 4K3
- Workplace information On site
- Salary$35.39HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Weekend, Morning
- Starts as soon as possible
- vacancies 3 vacancies
- Source Job Bank #3333039
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Presentation software
- Programming software
- Business diagram software
- Database software
- Programming languages
- Software development
- C#
- C++
- Data analysis software
- MS Windows
- Oracle
- SQL
- Visual Basic
Additional information
Transportation/travel information
- Vehicle supplied by employer
- Willing to travel
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-07-17
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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