director of technology management

Title posted on CareerBeacon - Director, Business Solution Engineering & Product Management

Posted on June 19, 2025 by Employer details Bell Canada

Job details

Req Id: 424649At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. As part of our team, you will be at the heart of our customer experiences.SummaryAs the Director of Business Solution Engineering &amp; Product Management, you will play a pivotal role in driving digital transformation initiatives within our organization. Reporting to the VP of Customer &amp; Channel Experience, you will be responsible for leading and managing programs that leverage cutting-edge technologies, including AI and SaaS platforms such as Salesforce and ServiceNow. The programs you will lead focus on putting our customer first and making it easier to do business with Bell by transforming our frontline employee experience and introducing personalized experiences for our customers. Key ResponsibilitiesLead and oversee digital transformation projects, ensuring alignment with organizational goals and objectives.Drive the adoption and integration of AI technologies to revolutionize business processes and elevate customer experiences.Manage and optimize the use of leading SaaS platforms like Salesforce and ServiceNow to streamline operations and boost efficiency.Foster a culture of innovation by identifying and implementing groundbreaking solutions to business challenges.Collaborate with cross-functional teams to uncover opportunities for innovation and continuous improvement.Develop and execute strategies to achieve ambitious program milestones and deliverables.Monitor and report on program progress, ensuring timely completion and exceptional outcomes.Critical QualificationsProven experience in leading digital transformation initiatives.Strong expertise in AI technologies and their application in business settings.Extensive experience with SaaS platforms, particularly Salesforce and ServiceNow.Excellent leadership and project management skills.Ability to work collaboratively with diverse teams and stakeholders.Strong analytical and problem-solving abilities.#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun Work Arrangement: HybridApplication Deadline: 07/02/2025For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a compr