office supervisor

Title posted on CivicJobs.ca - Public Services Supervisor

Posted on June 19, 2025 by Employer details City of New Westminster

Job details

Great City, Great Work, Great Future!Public Services SupervisorWe are growing! We are looking for a Public Services Supervisor who demonstrates excellent leadership and customer service skills, loves working with the details, and takes great satisfaction in managing a variety of tasks. The NWPD is a mid-sized police department with over 200 employees. We are committed to having a professional and supportive workplace promoting employee equity, wellness, and fulfillment. We are a hard-working and welcoming team focused on doing great work and serving our community. What your key role will beAs the Public Services Supervisor, you will be responsible for developing, implementing and leading a team that will deliver a high level of customer service to the public to ensure our community receives the policing services it needs.You?ll work as part of the team as well as provide leadership, support, training and oversight to the team responsible for processing police information checks, requests for fingerprinting services, and assisting the public with general reception-related services and inquiries; as well as perform the duties of a Public Services Representative when needed. In addition to this, your role includes, but is not limited to: Public Services Support: You?ll provide information and assistance to the public, including helping public visitors get in touch with the correct contacts, handling enquiries and complaints while being able to communicate policies, regulations and procedures, as well as managing the courier deliveries for the department. Leadership: You?ll oversee, plan, schedule, train and review the work of a small team of full-time and auxiliary employees responsible for processing police information checks, requests for fingerprinting services, and assisting the public with general reception-related services and inquiries. Administrative Analytics: You?ll refer to a number of legislative resources and police computer applications as you process a variety of applications and requests for service. You?ll perform a wide range of administrative functions, including outside agency requests, maintaining records, files, reports and other correspondence. Attention to Detail: You?ll be happiest when working with the details that support the bigger picture, and you take great pride in rolling up your sleeves to get even the smallest of tasks done. You?ll ensure that the work is reviewed with a high level of accuracy and completeness. Adaptability: You?ll have the ability to adapt and transition your work style between working as a team member and supervisor. You?ll have the ability to adapt to and manage multiple tasks in a fast-paced environment, including the ability to transition to changes in policy and procedures within the Department as well as outside agencies. Communication: You?ll have excellent written and oral communication skills as well as the ability to interpret and convey information clearly and simply to team members and the public. You?ll communicate with the Senior Leadership team on operational successes and challenges. Customer Focus: You?ll enjoy working with the public and outside organizations by helping them navigate through their requests for service. You?ll have the ability to act calmly and effectively in challenging situations; as well as deal tactfully, compassionately and effectively with the public. Decision Making: You?ll have strong decision-making skills that allow you to make confident assessments of policies and procedures and apply them accordingly to daily responsibilities/priorities. Time Management: You?ll manage your time and resources to ensure work is completed efficiently and with minimal supervision. What you bring to this role You will have experience and success in many of the following areas: You have completed Grade 12 You have completed courses related to supervision You have demonstrated experience in supervis