ADN Refrigeration is a leading commercial refrigeration service contractor dedicated to providing reliable and efficient solutions for our clients. We pride ourselves on our technical expertise, exceptional customer service, and commitment to excellence.
*Position Overview:*
We are seeking a detail-oriented and technically knowledgeable Technical Support Specialist to join our team. In this role, you will provide technical support for service and installation projects, assist with invoice verification from a refrigeration perspective, and support our service operations to ensure smooth project execution.
*Key Responsibilities:*
* Review Work orders and verify tech reports from a refrigeration technical perspective.
* Review Quotes, verifying technical details
* Verify and review invoices and service reports related to refrigeration installations and service work, ensuring technical accuracy.
* Provide technical assistance and troubleshooting support for installation and service projects.
* Maintain accurate documentation of project details, service activities, and parts used.
* Follow up / check in with field techs
* Communicate with technicians, clients, and vendors regarding service statuses and technical issues.
* ?Assist with troubleshooting and technical documentation as needed.
* Support administration of service and installation workflows.
* Act as technical resource to the sales teams.
* Prepare and provide technical training.
*Qualifications:*
* Proven experience or technical knowledge in commercial refrigeration or HVAC systems.
* Strong understanding of refrigeration components, systems, and installation procedures.
* Technical institute training in the HVAC-R or related field.
* Minimum of 2 years of field experience in the HVAC-R industry.
* Trouble shooting mechanical HVAC-R equipment and controls.
* Excellent organizational and multitasking skills.
* Ability to interpret technical service reports, invoices, and schematics.
* Proficient in MS Office (Outlook, Excel, Word) and service management software.
* Strong communication skills and professional demeanor.
*Preferred Qualifications:*
* Prior experience in technical support, project coordination, or administrative support within refrigeration or HVAC.
* Familiarity with installation processes and related equipment.
* Basic electrical and mechanical troubleshooting skills.
*What We Offer:*
* Competitive salary
* Opportunities to work with a dedicated team of refrigeration professionals
* Growth and development prospects
* Supportive, team-oriented work environment
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Expected hours: 40 per week
Benefits:
* Dental care
* Extended health care
* Vision care
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Commercial HVAC-R or HVAC: 2 years (required)
Work Location: In person
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