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customer service adviser

Title posted on ZipRecruiter - Customer Service Co-ordinator Dispatcher

Posted on June 19, 2025 by Employer details Evron Computer Systems

Job details

<h3>Job Description</h3><div>Job Description<div>We are looking for an experienced Customer Service Coordinator to join our growing team in Marham, ON.Qualifications<ul><li>Excellent English verbal and written skills</li><li>enjoy working with people</li><li>worked in IT industry, software, hardware, Network</li><li>Proficiency with Microsoft O365</li><li>Strong Administration and organizational skills</li><li>Minimum 3 years experience</li><li>College degree</li></ul>Who We Are EVRON is a well-established 35-person solutions provider, in business over 40 years. We are focused on providing leading computer software, infrastructure, hosting and security cloud solutions. We are a Certified Partner with Acumatica, Microsoft, Lenovo, Cisco, Barracuda and others. Our team is made up of bright, hardworking, committed individuals of diverse background with great team spirit who find our environment challenging and rewarding and who take pride in providing excellent solutions and support for our clients. Who We Want You will often be the initial point of contact for Evron's client support. You will be co- ordinating service resources and delivery schedules. Consequently, you will need outstanding customer service skills along with excellent English verbal and writing skills. You will need to have a calm, friendly yet resilient personality. You will need to enjoy working with people with a goal of happy customers. You will be communicating inbound and outbound phone, email via ticketing portal to understand the client issue and to whom to assign to resolve. Consequently, experience supporting a corporate, multi- site, technology-based environment and ticketing system is desired. Strong administration and organizational skills with an ability to handle confidential materials in a professional manner is a must. Proficiency with Microsoft O365 Office Suite is necessary. You will be working with Acumatica, the award-winning ERP cloud solution for data entry, query search and follow up. You will also be working extensively with Microsoft Teams. We will provide training. We are also expecting that you demonstrate that you can work well with the Evron team as well as with clients. You will regularly be communicating with technicians, consultants, Sales Staff and Accounting staff. We are hard working and respectful of each other, yet we have fun at our weekly bar-b-ques, social committee events and on-going learning opportunities. Although, many of our staff work in a hybrid remote work model, this position requires you to be in our office full time. CompensationWe offer a competitive salary and with unlimited opportunities for learning, challenge and development. Health benefits include medical, dental, life, and disability. You will have the satisfaction of making a significant positive contribution to our client's businesses and lives.How to Apply If you are interested in applying for this employment opportunity please send your cover letter and resume to ns1@evron.com, attention President. Please detail your education, experience, knowledge, and accomplishments as they directly apply to the above requirements. We will only contact those we feel match the requirements outlined. </div>Company Description<div>EVRON is a well-established 40 person solutions provider, in business over 40 years. We are focused on the SMB market. We are a Certified Partner with ERP software solutions from Acumatica. We are also a Managed Services Provider for infrastructure solutions including Hosting, Managed Security, Backup and Disaster recovery services for cloud and on premises networks. We are a Microsoft CSP and have strategic partnerships with Lenovo, Citrix, Cisco, Ba