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analyst, information technology (IT)

Title posted on CareerBeacon - IT Operations Analyst II

Posted on June 20, 2025 by Employer details TD Bank

Job details

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$52,700 - $74,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.TD Batch Operations is a 24x7x365 providing front line support and monitoring of the banks critical batch environment. Canadian and US critical application Batch and File Transmission processing.In this role you would be responsible for monitoring TD banks production batch and file transfers, providing incident and management as well monitoring SLA/SLO's. You would be working on the mainframe with distributed systems, using tools such as CA7,TSO,Autosys, Idash, Tibco MFT, ServiceNow and others. Batch Operations provides front line support and monitoring of the banks critical batch environment. The primary focus of the team is monitoring / surveillance / L1 support of the following platforms:US mainframe batch processingCDN mainframe batch processingCDN / US Distributed Batch Processing across CA7 and AutosysFile transmission across TCP / FTP / NDM / Tibco platformsKEY ACCOUNTABILITIESIncident ManagementEffectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholdersEnsure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolutionResolution of customer / client requestsChange Management Provide effective change management discipline, ensuring stability to the production environmentMay perform testing according to test plans, monitor and report on results, and work with others on problem resolutionSupport the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholdersCUSTOMERProvide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditionsEnsure change activities are performed on time, minimizing risk to the service/business environmentMonitor resources to ensure availability associated with business applications and technologyIdentify, resolve, or escalate service delivery issues and/or complaintsMaintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recoveryMaintain proficient knowledge of technology components, applications, clients/customers and business servicesPrioritize activities to ensure time invested is appropriate to the availability impactProvide seamless integration of activities and processes, recognizing system interdependenciesAct as an information source to colleagues, business partners and clients/customersEnsure prompt and timely updates to service issues, and follow through on outstanding problemsSHAREHOLDERDeliver and maintain accurate reports and documentationFollow established procedures and standardsFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Maintain a secure wo