Discover jobs
Job Search
guest service agent
Posted on June 19, 2025 by Employer details Prime Hotel
Job details
*Objective: * The Guest Services Agent is responsible for ensuring the highest standards of hospitality are always demonstrated when welcoming guests into the hotel. *Responsibilities and Essential Duties:* * Follows all established and future front office Standard Operating Procedures. * Provides value added service to customers to meet or exceed customer expectations: * Communicates effectively with customers, co-workers, and supervisors. * Demonstrates teamwork by cooperating and assisting at the front desk as needed. * Handles difficult guest inquiries and concerns effectively, demonstrating problem resolution, and effective recovery. * Maximizes guest service by exhibiting strong knowledge of the hotel's facilities and services. * Effectively makes and alters reservations within the hotel PMS system. * Promptly checks in or checks out guests, with attention to detail and accuracy. * Reports, turns in, and/or logs all lost and found items according to established procedures. * Utilizes up-selling techniques to maximize profitability. * Provides courteous service to customers by adhering to Quality standards: * Communicates clearly and courteously. * Demonstrates proficiency in the use of switchboard equipment and the property management system. * Qualifies and transfers incoming calls promptly to the appropriate extension * Responds to customer questions regarding hotel, in-house facilities, and local events. * Provides courteous, prompt, and accurate inter-hotel communications to staff and customers: * Takes accurate and complete messages. * Ensures customer needs are met and followed up on in a timely fashion. * Communicates with authorized personnel by using paging system and radio. * Follows established hotel security and safety policies as required. * Key member of crisis and emergency team. * Identifies and forwards incoming faxes, customer mail, packages, and messages promptly. * Maintains regular attendance as required by scheduling which will vary according to the needs of the hotel. * Ensures organization and cleanliness of the front desk area. * Prints and distributes reports and vouchers as needed. * Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. * Provides exceptional guest service at all times. * Other projects/duties as assigned. Job Specifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education: High School diploma *Interpersonal Skills**:* Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done. *Professionalism*: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. *Safety and Security**:* Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. *Attendance/Punctuality:* Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. *Dependability:* Follows instructions, responds to management direction; Takes responsibility for own actions. Flexible to work a variety of shifts. *Innovation:* Generates suggestions for improving work. Language and Communication S- LocationFort McMurray, AB
- Workplace information On site
- Salary$19.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9784712147
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: