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customer support representative - wholesale

Title posted on Jobillico - After-sales consultant (on the road)

Posted on June 20, 2025 by Employer details Le Groupe JLD-Laguë

Job details

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place! Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 18 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence. Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.   REGION: St-Hyacinthe, Ange-Gardien, Pike-River  WHAT YOU WILL DO:<ul> <li>Create a bond of trust with customers, always be in SOLUTIONS mode.</li> <li>Ensure territory development, research potential customers and business opportunities with existing customers.</li> <li>Promote parts and service specials.</li> <li>Maintain and ensure communication with customers, clerks and parts and service managers, discussing opportunities.</li> <li>Analyze market and trends in territory and discuss with supervisor.</li> <li>Develop strategies to close parts and service sales.</li> <li>Respond effectively to customer requests/concerns.</li> <li>Follow up on major repairs or parts sales.</li> <li>Respect established prices and consult superior for any special requests.</li> <li>Collaborate with customer profile managers to update customer and equipment information.</li> <li>Attend training sessions to further develop knowledge.</li> <li>Schedule visits according to customer requests and needs.</li> <li>Complete visit reports.</li> <li>Support in branch or call center as needed.</li></ul>  QUALIFICATIONS:<ul> <li>5+ years experience as a parts clerk, advisor or sales representative.</li> <li>Knowledge of John Deere equipment.</li> <li>Knowledge of agricultural, commercial and industrial fields.</li> <li>Excellent customer service skills.</li> <li>Sales training and skills.</li> <li>Excellent communication skills, planning, thoroughness and professional integrity.</li> <li>Self-motivated and structured.</li></ul> WHAT WE OFFER YOU: <ul> <li>A base salary + bonus plan to reward your efforts and performance. </li></ul><ul> <li>Group insurance after 3 months of employment for your peace of mind. </li></ul><ul> <li>RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.</li></ul><ul> <li>Workwear provided, so you’re always ready to take on the day in optimal conditions.</li> <li>Access to virtual healthcare, fully covered by the company, allowin