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financial analyst

Title posted on CareerBeacon - TDS Operations Analyst II

Posted on June 22, 2025 by Employer details TD Bank

Job details

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:TD SecuritiesPay Details:$59,500 - $84,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:CustomerExecute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryCoordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologiesRefer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliveryProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsSupport partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levelsContribute to the production of consolidated or aggregated reporting as appropriateMaintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queriesMay interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely mannerShareholderSupport the timely and accurate completion of business processes and procedures according to SLA requirementsContribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutionsContinually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialityAnalyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsContribute to the development/delivery of presentations/ communications to management or broader audiencesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Protect the interests of the organization ? identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryS