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manager, home care service

Title posted on CareerBeacon - Manager Home and Community Care (RN) Hospice Residence - Full-time

Posted on June 25, 2025 by Employer details VON Canada

Job details

Requisition Details:Employment Status: Permanent, Full-time (1.0 FTE)Program Name: Marigold Hospice ResidenceNumber of Hours Bi-Weekly: 75Work Schedule: DaysOn Call: YesTravel: YesExisting Vacancy: Yes ? we're currently hiring candidates for an existing vacancy in this positionJob Summary: The Manager, Home and Community Care - RN, is responsible for overseeing the day-to-day operations of a hospice residence, ensuring the delivery of high-quality, compassionate, client-centered end-of-life care to individuals with life-limiting illness and their families/caregivers. This position is accountable for working as part of an integrated team and manages staff hiring, supervision and training, and ensuring that all logistical needs are met.At VON, we nurture leadership skills, lifelong learning, and collaborative working relationships amongst our teams. We offer Leadership Development designed to help our Managers succeed in their careers.Key Responsibilities:Provide direct leadership to the interdisciplinary team of regulated healthcare professionals, and care and support staff.Ensure the delivery of high-quality, evidence-based palliative care in alignment with Hospice Palliative Care Ontario (HPCO) accreditation standards, hospice philosophy, VON policies, procedures and guidelines.Lead and support a collaborative and interdisciplinary team approach to care, fostering a culture of excellence, respect, and continuous improvement.Oversee daily resident care operations, including staff scheduling, workload distribution and other logistical needs.Lead and participate in quality improvement initiatives, implementation of strategic directions, accreditation processes, and performance measurement activities.Provide mentorship and education to staff and volunteers to uphold high standards of palliative care competency.Collaborate with the interdisciplinary team to ensure effective care planning, symptom management, and goals of care discussions. Directs and monitors delivery of client care services and day to day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures and standards.Assists staff to complete risk assessments, investigations of issues, injuries and reporting related to client or employee incidents.Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.Applies a working knowledge of the relevant collective agreements and application of local labour rules in daily decision-making activities.Participates in budget preparation, financial performance management and measurement reports.Participates in local, regional or national team or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.Builds and sustains strategic relationships with current, new and prospective VON partners, and community organizations.Receives and documents all employee, family and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.Participates on the on-call rotation.Ensures occupational health and safety policies, programs and activities are performed by staff, in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety Act.Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.Provides support for department presentations and