user support technician
Posted on March 03, 2026 by Employer details E-NET SOLUTIONS INC.
Job details
Education: Other trades certificate or diploma. Computer support specialist. or equivalent experience. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Device drivers. Networking software. Networking security. Internet. Servers. Desktop applications. Security software. Mail server software. MS Windows. Spreadsheet. TCP/IP. Wireless networks. Security and safety: Criminal record check. Transportation/travel information: Vehicle supplied by employer. Willing to travel. Willing to travel regularly. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Physically demanding. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Do you live near the job location?. Do you meet the language requirements listed in the job posting?. Employment terms options: Evening. Morning. Experience: Experience an asset. Employment terms options: Day. Weekend. Overtime required. Workplace information: On the road job. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition. Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .- Location Calgary, ABT3J 4K3
- Work location On the road
- Salary$36.00HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Overtime required, Morning, Day, Evening, Weekend
- Starts as soon as possible
- vacancies 5 vacancies
- Source Job Bank #3520277
Overview
Languages
English
Education
- Other trades certificate or diploma
- or equivalent experience
- Computer support specialist
Experience
Experience an asset
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Device drivers
- Networking software
- Networking security
- Internet
- Servers
- Desktop applications
- Security software
- Mail server software
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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