I’m an employer and I forgot my password. How do I reset it?

Option 1: You forgot your password only

1. Go to Job Bank for Employers and enter your email address.
2. Click "Forgot your password?".
3. Verify that your email address is correct, then click "Continue".
4. Enter the confirmation code sent to your email address, then click "Continue".
5. Answer your security question, then click "Continue".
   Note: If you also forgot the answers to your security questions, proceed to Option 2 below.
6.  Enter your new password and confirm it, then click "Reset password".
7. Click "Sign in" to access your account using your new password.

Option 2: You forgot both your password and the answers to your security questions

After entering the confirmation code in Step 5 of Option 1, click "Also forgot the answers to your security questions? ", then:

1. Click "Continue".
2. Confirm your personal information, then click "Continue". 
3. Choose five security questions and provide an answer for each one, then click "Continue". 
4. Enter and confirm your new password, then click "Reset password". 
5. Click "Sign in" to access your account using your updated password and security question answers. 

Important: Your user account information is confidential. Never share your password or the answers to your security questions. If you share them, access to your account may be suspended under Job Bank’s Terms of Use.

• How do I change my password?
• How do I change my job seeker user account to an employer account to post jobs?
• How do I change my employer user account to a job seeker account?
• Why was my user account suspended?
• How can I deactivate my job seeker user account?
• How do I change my security questions?
• I received an email stating that my user account has been deactivated. What can I do?
• I don't remember the answer to my security question. What can I do?
• I’m a job seeker and I forgot my password. How do I reset it?
• How do I change my email address?
• I’m an employer and I forgot my password. How do I reset it?
• Why is my user account under review?
• How do I upgrade my job seeker Standard account to a job seeker Plus account?
• Why am I receiving an error message when I enter my confirmation code?
• I'm an employer. How do I reset the answers to my security questions?
• I'm a job seeker. How do I reset the answers to my security questions?