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business general manager

Title posted on indeed.com - General Manager

Posted on June 13, 2025 by Employer details B Social Hospitality

Job details

*About Us* Welcome to the B Social Hospitality family, where every one of our eight distinctive restaurants is a playground for foodies and fun-lovers alike. With locations across Hamilton, Ancaster, Stoney Creek, and Burlington, we're serving up drool-worthy chef-crafted menus and eye-catching spaces that'll you?ll never want to leave! Get ready to raise a toast with our eclectic mix of craft cocktails , local and international draught beers, and exquisite wines, and buckle up for the most epic events and entertainment in town. B Social Hospitality is where friends become family, and every visit turns into a celebration of good vibes and unforgettable moments. Our front of house manager plays a vital role in delivering an unforgettable dining experience to our guests, we are seeking individuals who are passionate about providing exceptional service, creating a warm and welcoming atmosphere, and going above and beyond to exceed guest expectations. We value attention to detail, a friendly and approachable demeanour, and the ability to thrive in a fast-paced, dynamic environment. Join us and become an integral part of a team that embraces the art of creating extraordinary dining experiences. *Job Description* Ø Restaurant is opened/closed on time and ready for business as per the set operating hours. Ø Abide by all AGCO regulations of pouring & serving alcohol. Ø Ensure the restaurant is complying with employment standards, human rights, health and safety, pest control, alcohol handling and WHMIS. Ø Consistency ? Service, Food & Atmosphere, all three are extremely important and must be consistently kept to standards to guarantee return of guests. Ø All products are consistently prepared and served according to the pubs recipes, portioning, cooking and plating standards. Ø Ensure inventory of all products with a ?never 86? attitude Ø Ensure guest satisfaction. All guests feel welcome and are given responsive, friendly and Ø courteous service at all times. Ø Respond to complaints and take any and all appropriate action to turn dissatisfied guests into return guests. Ø Daily reconciliation of sales and cash. Control cash and other receipts by following cash handling procedures Ø Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Ø Keep constant communication between yourself, and your team. (KM, Managers & staff) Daily updates with information to successfully eliminate any communication errors, and to share positive communication (i.e. features, specials, new products, promotions.) Ø Work with all staff to perform at their best, providing mentoring and coaching with positive feedback. Nip all ?issues? in the bud, talk to staff and explain the ?why? Ø Fill in where needed and or find coverage, General Manager must be able to work all roles to ensure guest experience is not affected in case of a scheduling conflict Ø Understand & implement all policies, procedures, standards, specifications, guidelines and training programs. Ø Identify and evaluate competitors Ø Ensure the safety and security of employees and guests Ø Collaborates with owners and other GMs to improve overall URG business Ø Arrange for and oversee maintenance repairs Ø Community engagement and involvement Ø Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Creating a good working environment, with an ?open door? policy to all staff Job Type: Full-time Pay: $60,000.00-$65,000.00 per year Benefits: * Dental care * Discounted or free food * Life insurance * Paid time off * Store discount * Vision care Schedule: * 10 hour shift * 8 hour shift * Holidays * Weekends as needed Work Location: In person